At Elements Casino Mohawk, identity verification is a mandatory legal requirement that applies to all players. This policy explains when verification is required, which documents are accepted, how the process is conducted, and what obligations apply to the player and to the casino under applicable law.
This document is issued in accordance with federal obligations under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA), administered by the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC), and with applicable provincial standards in Ontario as set by the Alcohol and Gaming Commission of Ontario (AGCO) and iGaming Ontario.
1. Legal Basis for Identity Verification
Identity verification at Elements Casino Mohawk is a legal obligation under Canadian federal law. FINTRAC requires casinos to verify the identity of persons involved in specific transaction types and at defined thresholds. Failure to comply with these requirements constitutes a breach of the PCMLTFA.
The casino enters into a formal business relationship with a client upon account opening or upon the second instance in which identity verification is required. Once a business relationship is established, ongoing monitoring obligations apply.
2. When Identity Verification Is Required
Verification is triggered by specific events and transaction thresholds. The following circumstances require identity verification:
- Large cash transaction: CAD 10,000 or more
- Large virtual currency transaction: any reportable amount
- Casino disbursement: CAD 10,000 or more
- Extension of credit: CAD 3,000 or more
- Receipt of funds: CAD 3,000 or more
- Foreign exchange transaction: CAD 3,000 or more
- Suspicious transaction: any amount
- Wire transfer (certain types): as specified under FINTRAC guidance
In addition to the above, verification is required at account opening and before any withdrawal of winnings is processed. Players who have not completed verification will not be able to access withdrawal functions until all required documentation has been reviewed and approved.
3. Required Documentation
Verification requires documents across three categories: proof of identity, proof of address, and proof of payment method. All documents must be current, legible, and unaltered.
3.1 Proof of Identity
Players must provide a government-issued photo identification document. Accepted documents include:
- Canadian passport
- Provincial driver’s licence (front and back)
- Provincial photo identity card
- Permanent Resident Card
- Canadian Citizenship Certificate with photo
- Secure Certificate of Indian Status
- Canadian identity card issued by Global Affairs Canada
- Laminated membership cards issued by First Nations, Métis, or Inuit bands (where applicable)
The document must clearly show the player’s full legal name, date of birth, photograph, and expiry date. Images must be in colour, unedited, and show both sides where applicable.
3.2 Proof of Address
A document confirming the player’s current residential address is required. Accepted documents include:
- Utility bill (electricity, gas, water, internet)
- Bank statement
- Government-issued letter or notice
- Tax document or rental agreement
The document must be dated within the last three months and must display the player’s full name and current address.
3.3 Proof of Payment Method
Where a deposit or withdrawal has been made using a specific payment method, the casino may require confirmation that the payment method belongs to the account holder. Accepted forms of proof include:
- A photograph of a credit or debit card showing the cardholder’s name and the first six and last four digits, with the middle digits and CVV obscured
- A screenshot of online banking or an e-wallet account showing the player’s name and account number
- For Interac e-Transfer transactions, a screenshot of the transaction confirmation from the player’s online banking interface
Players must not submit documents belonging to a third party. All payment methods must be registered in the name of the verified account holder.
4. Documents That Are Not Accepted
The following are not accepted as valid verification documents:
- Expired identification
- Photographs of screens or photocopies that are unclear or partially obscured
- Documents with visible alterations or inconsistencies
- Documents that do not match the name or address on the player’s account
Elements Casino Mohawk does not require a Social Insurance Number (SIN) as part of standard identity verification. If any request for a SIN is received that appears unusual or inconsistent with this policy, players should contact the support team directly through the official channels listed on this site.
5. Verification Methods and Processing Times
The casino uses a combination of document review methods depending on the nature of the submission and the transaction involved.
- Manual document review: typical processing time 1 to 72 hours; standard for most submissions
- Automated ID scan with OCR and biometric check: typical processing time from instant to 30 minutes; used where digital verification is available
- Instant bank account confirmation: processed in real time; available via Interac and connected bank rails
Processing times may extend beyond the standard range if submitted documents are unclear, if details do not match account records, or if additional review is required due to transaction size or risk indicators. In such cases, the player will be notified and given the opportunity to resubmit corrected documentation.
For larger transactions or cashouts, additional documentation such as bank statements or proof of funds may be requested. This is consistent with risk-based obligations under the PCMLTFA and does not indicate any adverse finding against the player.
6. Player Obligations
By creating an account and using the services of Elements Casino Mohawk, players agree to:
- Provide accurate and complete personal information at the time of registration
- Submit valid, current, and unaltered documentation when requested
- Notify the casino promptly of any changes to their name, address, or contact details
- Cooperate with any additional verification requests that arise from transaction thresholds or account activity
- Refrain from submitting documents belonging to another person
Providing false, misleading, or fraudulent documentation is a serious breach of these terms and may result in account suspension, forfeiture of funds, and referral to relevant authorities.
7. Data Handling and Retention
All identity documents and personal data collected during the verification process are handled in accordance with applicable Canadian privacy legislation. Data is used solely for the purposes of identity verification, anti-money laundering compliance, and account management.
Verification records are retained for the period required under the PCMLTFA and applicable provincial regulations. Players may submit inquiries regarding their personal data by contacting the casino through the official support channels listed on this site.
8. Eligibility and Access
Completion of identity verification is a condition of full account access. Players who have not completed verification may be subject to restrictions on withdrawals and certain account functions until verification is confirmed.
Elements Casino Mohawk reserves the right to suspend or close an account where verification cannot be completed, where documentation is found to be invalid, or where the information provided is inconsistent with records held by the casino or third-party verification systems.
This policy applies to all players regardless of account age, transaction history, or membership status.